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Digital Banking

Digital Banking

Inaugural data analysis places 42 ASEAN banks’ customer experience level at 3.86 of 5

A proprietary index ranks ASEAN banks on customer experience, but without full methodological disclosure required for independent verification
Digital Banking

Why financial trust cannot stop at the mobile app’s edge

Should financial institutions extend in-app security signals across email, calls and messaging to help clients distinguish genuine alerts from scams?
Digital Banking

UOB explores first-of-its-kind cloud and AI-driven innovations

UOB and Amazon Web Services (AWS) have announced plans to collaborate on a first-of-its-kind hybrid infrastructure model for banking in ASEAN.
Digital Banking

From the trading floor to the cloud

UBS has selected BT International's specialized trading business BT Trading & Command to modernize its global trader communications.
Digital Banking

Bali event poll records banking executives’ responses on prepayment scam detection

Responses from 51 senior executives indicate their bank’s concerns and preferences about cybersecurity, AI risks and fraud management
Digital Banking

Kungsri renews five-year managed-services deal to modernize core infrastructure

Thai lender uses AI workflows and human oversight to modernize legacy core banking infrastructure
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