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Digital Banking

Digital Banking

Cutting loan approval times with intelligent decisioning, centralized risk controls: Vietnam Maritime Bank

Continual digitalization deploying machine learning, rules-based automation and APIs halves processing delays, streamlines lending across expanding branch networks
Digital Banking

UOB pursues AI‑driven modernization via Vietnam software partnership across regional markets

The regional bank targets legacy overhaul, automation, governance, and cross‑border digital services through collaboration with a Vietnam‑headquartered AI/software firm
Digital Banking

CX in an always-on banking world

Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.
Digital Banking

Cyber risk, fraud, and CX: Why banks can’t treat them separately anymore

In the digital economy, cybersecurity and customer experience are two sides of the same cyber-risk coin…
Digital Banking

How have customers in 11 countries taken to AI banking features in 2025?

One survey offers a broad snapshot of customer attitudes towards bank-provided AI, human guidance, and digital banking preferences.
Digital Banking

Access friction and AI skepticism shape trust survey findings for 2025

One 12-country survey’s consumer/partner/leader responses highlight banking trust, login problems, credential sharing, and stronger interest in familiar security controls
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