A survey commissioned by an intelligent-automation firm quantifies certain financial and operational benefits from technology adoption across global financial services.
Traditional banks have a wealth of data from decades of operations, but their outdated data systems keep this information in silos, limiting AI's impact – especially on hyper-personalized customer experience.
While AI may be a key enabler for financial inclusion in Asia Pacific and across ASEAN, it has already demonstrated its power for financial crime in the hands of bad actors.