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Digital Banking

Digital Banking

HSBC expands AI program to modernize operations and enhance financial crime risk management

The global bank launches initiatives using generative systems, monitoring pipelines and decision assistants to improve customer interactions, efficiency and oversight.
Digital Banking

Survey indicates financial institutions already encountering agentic AI-driven fraud activity

Financial institutions in parts of APAC cited rising fraud attempts, AI-boosted scam sophistication and agentic AI complicating detection in Jan 2026
Digital Banking

Cutting loan approval times with intelligent decisioning, centralized risk controls: Vietnam Maritime Bank

Continual digitalization deploying machine learning, rules-based automation and APIs halves processing delays, streamlines lending across expanding branch networks
Digital Banking

UOB pursues AI‑driven modernization via Vietnam software partnership across regional markets

The regional bank targets legacy overhaul, automation, governance, and cross‑border digital services through collaboration with a Vietnam‑headquartered AI/software firm
Digital Banking

CX in an always-on banking world

Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.
Digital Banking

Cyber risk, fraud, and CX: Why banks can’t treat them separately anymore

In the digital economy, cybersecurity and customer experience are two sides of the same cyber-risk coin…
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