Digital Banking

Complexity, cost of authentication and low CX priority in the country will need to be addressed, according to a global study.

A recent survey points to that possibility, but now could be the best time to strengthen the customer retention factors. Mobile and browser-based software applications—often just called ‘app’s—are now indispensable for users to shop, connect with their loved ones, and get entertained.

By launching a one-stop digital channel and mobile app to catch the wave, the bank hopes to stay relevant and user-friendly. As the popularity of investing via digital channels grows, consumers want an easier and faster way to move their money to and from their bank accounts. At the moment, we usually need to switch between the mobile apps of various banks to juggle our finances and investments.

That is what a survey seems to indicate, with a surprising twist...

Traditional banks are simply not digitalizing deep enough, paving the way for...

Just like an uncontrollable knee-jerk reflex, banking clients now intuitively demand personalized...