Thousands of restaurants in Asia Pacific are set to benefit from the integration of POS systems and payment processes designed to ease the operational workload of F&B operators.
Adyen has announced its partnership with Eats365, a restaurant point-of-sale (POS) provider currently serving 27 markets worldwide. This collaboration will simplify operations for Eats365 merchants and users throughout the supported regions.
Through 365pay, Eats365’s integrated payment solution, food & beverage (F&B) merchants can now access Adyen’s comprehensive payment offerings, streamlining the entire process from ordering to payment across all channels. This integration is made possible by Adyen for Platforms, a payment solution tailored for platforms and marketplaces like Eats365 to address the financial and operational challenges faced by their business users.
365pay is currently being rolled out to merchants in Singapore and Hong Kong, followed by other parts of Asia Pacific, Europe, and North America soon after. With Adyen’s global reach, this partnership aims to benefit thousands of restaurants globally.
With the integration of Adyen’s payments technology, merchants can look forward to improved experiences such as:
- Enhanced payment solutions across channels: 365pay extends payment support to all of its available restaurant payment flows, regardless of online or offline transactions, and making payment as seamless as any other part of restaurant operations, regardless of whether transactions occur at the cashier in traditional settings, through online order applications, or via self-service kiosks. This enhancement ensures the flexibility needed for an industry where traditional payment gateways often fall short in meeting diverse payment needs.
- Simplified reconciliation reporting The collaboration introduces a consolidated financial reporting system for F&B establishments. Detailed transaction reports within the Eats365 ecosystem allow businesses to track payment costs and charges per-transaction, monitor bank settlement progress, and simplify reconciliation processes. This reduction in administrative workload is particularly valuable in an industry characterized by high transaction volumes and generally lower average values.
- Digital merchant onboarding: Automated Know Your Customer (KYC) checks ensure compliance with regulatory requirements while minimizing delays. Eats365 merchants can look forward to a streamlined digital KYC onboarding process – often within 48 hours – and start accepting payments sooner. This is a boost particularly for new outlets.
- Seamless market expansion Adyen’s global contract model and the integration it provides to 365pay will make it possible for F&B businesses to expand into new markets seamlessly, without additional integrations.
CoCo Fresh Tea & Juice, a brand originating from Taiwan, is one F&B organization that has leveraged Eats365 with 365pay for their outlets in Asia Pacific, Europe and North America.
“Eats365’s mission has always been to bridge operational gaps in F&B businesses with innovative, user-centric technologies. With the launch of 365pay in 2024, Eats365 extended its reach, enabling finance managers to benefit from the system’s technology,” said Wilson Lee, Founder and Chief Executive Officer, Eats365. “The integration with Adyen streamlines payment operations and ensures a secure, seamless experience for customers.”
Ben Wong, General Manager, Southeast Asia and Hong Kong, Adyen, said: “We’re excited to partner with Eats365 to bring payments innovation to the F&B sector, helping businesses overcome operational and manpower challenges inherent to the industry and ultimately operate more nimbly in both front and back of house settings.”
