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Digital Banking

Digital Banking

How AI and automation have been impacting financial sector profits and customer experience: study

A survey commissioned by an intelligent-automation firm quantifies certain financial and operational benefits from technology adoption across global financial services.
Digital Banking

What is hindering hyper-personalized banking experience

Traditional banks have a wealth of data from decades of operations, but their outdated data systems keep this information in silos, limiting AI's impact – especially on hyper-personalized customer experience.
Digital Banking

How the Philippine’s central bank is leading the way in data and digitalization mastery

With its new AI-powered data vault, UnionBank has been enhancing hyper-personalization, operational efficiency, and customer-centric innovation.
Digital Banking

The role of AI in preventing the next wave of financial crime

While AI may be a key enabler for financial inclusion in Asia Pacific and across ASEAN, it has already demonstrated its power for financial crime in the hands of bad actors.
Digital Banking

The Bank of Thailand: Empowering data-driven decisions

The Bank of Thailand (BOT), founded in 1942, is the central bank responsible for ensuring economic stability and sustainable growth in Thailand, a nation of over 70 million people.
Case Studies

Amid looming global trade wars, Temu leverages digital agility to forestall challenges

When global geopolitical conditions necessitate looming price increases across the board, e-commerce firms can leverage digitalization to help consumers cope…
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