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RHB Bank expands experience management for greater CX proficiency

By analyzing customer experiences at every touch-point, the bank aims to deliver exceptional service, foster sustainable growth, and reinforce its purpose
Digital Banking

How AI and automation have been impacting financial sector profits and customer experience: study

A survey commissioned by an intelligent-automation firm quantifies certain financial and operational benefits from technology adoption across global financial services.
Case Studies

ABA Bank bolsters digital leadership in Cambodia with advanced microservices and AI

Upgrading its microservices-based DevOps container architecture in two ways has achieved 99.999% availability, 50% faster deployments, and 15% lower container costs
Case Studies

Inducted into the “fastest insurance onboarding time” cohort: Allianz PNB Life

Life insurance policies take days to process and get approved, but insurers can exploit digitalization to cut that down to minutes
News

Morgan Stanley claims first-mover advantage in integrating third-party payment infrastructure

Instead of developing better cross-border payment processing capabilities organically, the investment bank has chosen to join an existing third-party payment infrastructure
Case Studies

What can Hong Kong SAR expect in 2025 under the next Trump era?

The SAR has reiterated its commitment to remaining free to global trade and win-win financial sustainability in the next Trump era
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