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Perspectives

Digital Banking

CX in an always-on banking world

Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.
Digital Payments

Tackling the multibillion-dollar problem of friendly fraud in Asia

As digital payments surge across the Asia Pacific region, so do incidences of ‘friendly fraud’. What can be done to counter this?
DeFi & Crypto

Enjoy the crypto ride, but continual education is a must

As cryptocurrency trading goes mainstream, regulations will need to evolve. But how do you regulate what you do not fully understand?
DeFi & Crypto

Five waves of digital payment trends for business viability in 2021

Cryptocurrencies and digital banks are just two factors that businesses can leverage to emerge stronger from the pandemic, predicts this expert.
Digital Payments

Five ways to tap South-east Asia’s newest pools of digital shoppers

Not only the Gen X, Y and Zs but also people who have just (re)discovered the joys of digital commerce!
Digital Payments

Did 2020 modify your purchasing and payment habits permanently?

According to research, more than half the region became converts of e-commerce, and 2021 will herald five important continuing trends…
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