Cooking up digital business resilience in Singapore’s cut‑throat F&B kitchen: Atlas

This tech firm has tapped into payment efficiency tech in turn — to help restaurateurs survive in Singapore’s brutal F&B industry.

Can integrating restaurant operations with a streamlined digital payment system fundamentally enhance efficiency in a highly demanding market such as Singapore?

On 31 July 2025, a Singapore-based provider of restaurant operating systems had announced a significant digital shift aimed at modernizing restaurant operations amid challenging market conditions.

Atlas (Singapore), which supports hundreds of food and beverage brands in its home base, had been facing hurdles including operational inefficiencies, manual payment reconciliation errors, and the need to support smaller teams managing complex Software-as-a-Service tools. These challenges were being compounded by a saturated market as well as a high rate of business closures in Singapore.

To address these issues, the firm has adopted an integrated digital payments and operations solution that includes:

• Streamlined backend processes such as reporting, reconciliation, and payment terminal management, to reduce administrative workload
• A payments infrastructure designed to accommodate multiple customer payment methods for faster and smoother checkouts, reducing queue times and stress for staff
• A scalable platform allowing remote management of multiple payment terminals, facilitating expansion without requiring extensive onsite technical support

The digital transformation has led to measurable impacts, including an 80% reduction in human errors, a 12% increase in direct sales, and an average 10% savings in manpower since adoption.

Said Atlas’ co-founder and CEO, Yi Sung Yong: “Our tech-focused approach directly addresses the operational demands faced by smaller teams, enabling them to concentrate on running their business.”

This transformation highlights the critical role of integrated digital payment and operational systems in strengthening resilience and efficiency for food-and-beverage establishments in highly competitive landscapes.

According to Ben Wong, General Manager (Southeast Asia and Hong Kong), Adyen, the tech vendor of the global payments platform: “Many F&B players run with small teams and don’t have the bandwidth to manage multiple vendors or complicated systems.” F&B businesses need flexible end-to-end solutions to simplify operations in order to focus on growing their business and connecting with customers, he said.